Cookie Policy
Effective Date: June 17, 2026
1. Introduction
This Cookie Policy explains how Renvia ("Renvia") uses cookies and similar tracking technologies (collectively, "cookies") on the Renvia website and services. Renvia is committed to protecting data privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the ePrivacy Directive.
For purposes of applicable data protection laws, including the GDPR and ePrivacy requirements, moovit, s.r.o. acts as the Data Controller for cookie-related processing performed on the Renvia website and associated marketing pages.
2. What Cookies Are
Cookies are small text files placed on the User's device by the User's web browser when visiting websites. They store data that can help websites recognize the User's device, remember User preferences, and improve the User's browsing experience. Cookies can be "session" cookies, which expire when the browser is closed, or "persistent" cookies, which remain for a set period or until deleted.
3. Legal Basis for Cookie Usage
Renvia uses cookies based on the following legal bases under GDPR and the ePrivacy Directive:
- Essential Cookies: These cookies are strictly necessary for providing a service explicitly requested by the User. They enable core functionalities without which the service cannot operate.
- Non-Essential Cookies (e.g., Analytics, Preference): These cookies are processed based on consent provided by the User, which may be granted or withdrawn at any time. Refusal or withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Users have the right to accept or refuse non-essential cookies and may be able to manage their preferences through mechanisms provided from time to time. Refusal of non-essential cookies does not restrict access to core platform functionality, except where a feature depends on the relevant cookie category.
4. Essential Cookies
Essential cookies are critical for the operation of the Renvia platform. They enable functionalities such as session continuity, load balancing, authentication infrastructure, and security protections.
These cookies maintain User sessions, ensuring that Users remain logged in while navigating the service. They also facilitate load balancing across servers to maintain platform reliability and performance.
Authentication infrastructure cookies enable secure login processes and help protect User accounts from unauthorized access. Security-related essential cookies support measures such as fraud prevention and attack mitigation.
Certain essential cookies cannot be disabled without impairing the platform's functionality, including the ability to access accounts, maintain sessions, or use core services.
5. Authentication Cookies
Authentication cookies are used to verify login state and maintain secure User sessions. They support session expiration policies to protect accounts from unauthorized access.
These cookies enable multi-device access, allowing Users to remain logged in across multiple devices securely. They also facilitate account recovery workflows by ensuring secure verification during password resets or account changes.
Authentication cookies help protect against unauthorized access attempts by validating session integrity and detecting suspicious activities.
6. Security Cookies
Security cookies are employed to prevent fraud, abuse, and other malicious activities on the Renvia platform. They support rate limiting to mitigate automated attacks and detect abusive behaviors.
These cookies monitor suspicious login attempts and help protect user accounts from takeover by enabling timely detection and response to potential threats.
7. Functional Cookies
Functional cookies remember User preferences and choices, such as language settings, theme preferences, and other customizable features to enhance the User experience.
8. Analytics Cookies
Renvia uses analytics cookies to collect aggregated and anonymized data about how visitors use the platform. This information helps understand feature adoption, service performance, and reliability improvements.
Analytics data is used solely for aggregated reporting and operational enhancements and is not sold or shared in a manner that identifies individual users.
Analytics cookies are only set upon obtaining user consent, which can be withdrawn at any time.
Renvia does not use analytics cookies to sell personal data, build cross-site advertising profiles, or support behavioral advertising networks.
9. Stripe and Payment Cookies
Payment processing on Renvia is conducted through Stripe, which may set cookies during checkout, subscription management, and other payment flows.
These cookies facilitate secure payment transactions, fraud prevention, payment authentication, and compliance with tax regulations.
Stripe's processing aligns with PCI-DSS standards, ensuring that payment card data is securely handled. Renvia does not store full payment card details.
10. Local Storage and Similar Technologies
In addition to cookies, Renvia uses local storage, session storage, browser cache, and device identifiers to store information on User devices. These technologies help retain User preferences, improve functionality, and enhance performance.
Such storage mechanisms are subject to the same legal requirements as cookies under applicable data protection laws.
localStorage: localStorage is a web storage technology that allows data to be stored persistently on the User's device across browser sessions. Renvia uses localStorage to retain UI preferences and application state to provide a consistent User experience.
sessionStorage: sessionStorage stores data for the duration of the page session and is cleared when the browser or tab is closed. It is used for temporary data that does not need to persist beyond the current session.
IndexedDB: IndexedDB is a low-level API for client-side storage of significant amounts of structured data, including files/blobs. Renvia may use IndexedDB to store complex application state and data required for offline functionality or performance optimization.
Browser Cache: The browser cache stores resources such as images, scripts, and stylesheets to improve load times and performance. While not a cookie, it contributes to the overall User experience and is managed by the browser.
These storage technologies collectively help retain User preferences, application state, and enhance performance, while being subject to applicable data protection regulations.
11. Third-Party Services
Renvia engages third-party service providers who may set their own cookies or similar technologies on user devices. These include hosting providers, infrastructure providers, analytics platforms, payment processors, and customer support providers.
Each third party is responsible for its own privacy practices and cookie usage.
Certain cookie-related processing may be performed by subprocessors and service providers identified in the Privacy Policy. Such providers are contractually required to protect personal data and process information only for authorized purposes.
12. Cookie Consent Management
Where non-essential cookies are used, Renvia may provide consent management mechanisms that allow Users to accept, reject, or manage cookie preferences in accordance with applicable legal requirements.
Where consent-based cookies are used, Users may withdraw or modify consent through available consent management mechanisms or browser controls, subject to the technical capabilities available at the time.
Where consent records are collected, such records may be retained for compliance and audit purposes in accordance with applicable legal requirements.
Renvia aims to provide Users with reasonable control over non-essential cookie technologies where such technologies are deployed.
Where consent choices are recorded, associated metadata may be retained to support compliance obligations.
13. Browser Controls
Users can manage or disable cookies via browser settings. Popular browsers such as Chrome, Safari, Firefox, and Edge provide controls to block or delete cookies.
Adjusting browser settings may affect website functionality, especially if essential cookies are disabled.
Browser controls operate independently from the Renvia cookie preference center. Disabling cookies through browser settings may override preferences selected through the website.
14. Consequences of Disabling Cookies
Disabling cookies may limit the ability to log in, maintain sessions, save preferences, or complete transactions. Some platform features may become unavailable or less efficient.
15. First-Party and Third-Party Cookies
First-party cookies are set directly by Renvia and controlled by Renvia to facilitate platform functionality and user experience.
Third-party cookies are set by external service providers engaged by Renvia, including payment processors, analytics providers, infrastructure vendors, and customer support services.
Each cookie is used strictly for its declared purpose, and Renvia limits cookie usage to what is necessary for service delivery and compliance.
16. International Data Transfers Related to Cookies
Some analytics and service providers engaged by Renvia may process data outside the European Economic Area (EEA). Transfers are safeguarded through Standard Contractual Clauses (SCCs), adequacy decisions, or other appropriate safeguards.
Renvia ensures that international data transfers comply with GDPR and protect User privacy rights.
Where appropriate, transfer impact assessments have been conducted to evaluate risks associated with international data transfers. Supplementary safeguards are implemented as required to ensure an adequate level of data protection.
Where cookie-related processing is performed by third-party providers located outside the EEA, Renvia seeks to ensure that equivalent levels of protection are maintained through contractual, technical, and organizational safeguards.
17. Updates
Renvia may update this Cookie Policy periodically to reflect changes in practices or legal requirements. Users are encouraged to review this Cookie Policy periodically.
18. Contact Information
For questions or concerns regarding cookie usage, please contact:
privacy@renvia.app
support@renvia.app
This Cookie Policy should be read together with the Privacy Policy and, where applicable, the Data Processing Agreement governing Customer Data processed through the Service.
Cookie Categories and Details
| Category | Purpose | Required | Typical Duration | Legal Basis |
|---|---|---|---|---|
| Essential Cookies | Enable core platform functionality including authentication and security | Yes | Session or persistent (up to 1 year) | Strictly Necessary for Requested Service |
| Authentication Cookies | Maintain secure login sessions | Yes | Session or persistent (up to 30 days) | Strictly Necessary for Requested Service |
| Security Cookies | Detect fraudulent or malicious activity | Yes | Session or persistent (up to 1 year) | Security and Service Protection |
| Functional Cookies | Remember user preferences and settings | No | Persistent (up to 1 year) | Consent |
| Analytics Cookies | Collect anonymized usage data for performance analysis | No | Persistent (up to 2 years) | Consent |
| Stripe and Payment Cookies | Facilitate secure payment processing and fraud prevention | Yes | Session or persistent (varies by Stripe) | Service Necessity / Contract Performance |
The durations indicated above are approximate and may vary. Actual cookies used by Renvia or third-party providers may change over time due to platform updates or regulatory requirements.
The cookie categories described in this policy are representative and not exhaustive. Specific cookie names, providers, technical identifiers, and retention periods may change as the platform evolves, provided that Renvia continues to comply with applicable legal requirements.
Renvia reserves the right to update cookie technologies and practices while maintaining compliance with applicable data protection laws.
Renvia does not use cookies or similar technologies for the sale of personal data and does not participate in third-party advertising networks that create cross-site behavioral advertising profiles.
19. Company Contact Information
moovit, s.r.o.
IČO: 45240639
IČ DPH: SK2022919415
Bobuľová 11/B, 900 28 Ivanka pri Dunaji, Slovakia
Email: privacy@renvia.app
Email: support@renvia.app